Please see our Program Disruption Guarantee for withdrawals due to COVID. For all other withdrawals, please read on.

If you need to withdraw from a program in or before Week 1 of your training, due to a change in circumstances following your registration, please notify us in writing at info@cantoo.org.au.

Can I get a refund?

add remove

This will depend on your individual circumstances, the program you are registered for, the timing of your withdrawal and the reasons for withdrawing.

If you withdraw and notify us in writing at info@cantoo.org.au before training starts in Week 1, we will refund your registration fee in full and discuss allocation of any existing fundraising with you.

If you need to withdraw after a program has started, please notify us in writing at info@cantoo.org.au. We will exercise our discretion to offer you a future program discount based on the stage at which you are withdrawing. Refunds of registration fees after a program starts are rare.

If you need to withdraw from an Adventure Challenge supported by Huma Charity Challenges, please contact Huma Charity Challenges directly.

Do I still have to fundraise?

add remove

Once you have officially withdrawn from your Can Too program, you are not required to continue to raise funds.

However, we hope you are still motivated to help us fund cancer research and encourage you to continue to raise funds where possible.

If you withdraw from a program but still raise the original fundraising commitment, this is considered a Completed Program and counts toward your Loyalty Reward.

Help us improve this policy.

While all care has been taken in developing this policy so that it’s transparent, consistent and reasonable, it may be updated periodically.

We want your feedback. It helps us improve our services and make them fairer.