Policies

If you withdraw and notify us in writing before the program starts (Week 1), your program fee will be refunded in full, and we will work with you to determine how any fundraising contributions will be allocated.

If you withdraw within the first two weeks of the program due to:

•  A temporary medical injury, or

•  A death in the family

you may be eligible for a credit toward a future CanToo program of equal or lesser value. The credit will be valid for up to 2 years from the date of approval.

If you sustain a permanent injury in the first two weeks that prevents you from participating in future similar physical activities, you may be eligible for a full refund of your program fee. This will require a medical certificate confirming that ongoing participation in physical fitness programs is not medically advised. We understand this may be a difficult time and are here to support you with care and compassion.

Unfortunately, no refunds or deferrals are available once Week 2 of training has commenced.

At this stage:

• Your place in the program has been confirmed and resourced.

• Coaches have been contracted based on participant numbers.

• Our coach-to-participant ratios are maintained to ensure safety and quality.

Your program fee and any funds raised will continue to support CanToo’s mission to fund cancer research, creating lasting impact, even if you're unable to complete the program.

Once you have officially withdrawn, you are not required to continue fundraising. However, we always welcome and appreciate continued efforts. If you still meet your original fundraising commitment after withdrawing:

• Your program will be considered “Completed”.

• You will retain Loyalty Reward eligibility.

All withdrawal requests must be submitted in writing (emailed to info@cantoo.org.au).

Each request will be assessed individually, with fairness, compassion, and legal compliance front of mind.